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by Bernd Jansen
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When AI Becomes Part of the Team: Business Architecture for a New Reality
Business architects are facing a fundamental shift. For a long time, value chains were linear, processes were stable, and decision paths were clearly defined. That world is changing rapidly, because data and AI have become independent actors in value creation.…
Lean Enterprise Architecture – Designing Architecture with a Focus on Value
It’s time for architecture to demonstrate its value Today, organizations face the challenge of changing faster than traditional structures allow. New business models emerge in weeks, customer expectations constantly evolve, and technology has become integral to business itself. In this…
Fractional Enterprise Architects – On-Demand Architecture Expertise
Digital transformation poses enormous challenges to companies. Strategic architectural decisions are often complex and costly, with long-term impacts on business success. At the same time, it’s hardly realistic for many organizations — especially small and mid-sized enterprises — to maintain…
Increasing efficiency through digitalization: The interaction of e-commerce, customer services and CRM in the customer portal
How the interaction of e-commerce, customer services and CRM increases efficiency, reduces costs and increases customer satisfaction in digital portals.