A successful digital transformation is often slowed down – or even partially prevented – by the following factors:
- An overly theoretical corporate strategy lacking practical applicability and focus on digital relevance
- Missing strategy and an incomplete overview of all relevant digital topics
- Management in both business and IT that underestimates the importance of the customer or external perspective and the use of new methods to deliver a “best-in-class” customer experience
- Excessive focus on ERP systems and their associated core processes by IT and business alike
- Poorly made decisions, for example during software evaluations, due to high business pressure and isolated, siloed decision-making
- A purely factual, system- and process-driven transformation that neglects the people affected, failing to accompany them with measures that shape mindset and adoption
- A lack of suitable resources due to insufficient prioritization between operational business and project business