flawa iQ

flawa iQ boosts digital business with diselva

Together with flawa iQ, we have redesigned the digital processing of their smart first aid kits.
These kits contain injury modules that are automatically reordered when used up or about to expire.

This end-to-end digitalization, from customer order to billing, has significantly increased operational efficiency and improved the quality of service for end customers.

Impact

Lower error rate for subsequent deliveries

Increased visibility and control for end customers with enhanced self-service portal

Employee focus shifts from repetitive tasks to value-adding activities

Prerequisites for scalable sales organization created

Scalable cloud architecture for further growth without technical bottlenecks

What did we do?

Review and challenging of existing requirements
Definition of a future-proof and scalable architecture, including system evaluation
Analysis of existing manual processes and weak points
Design and implementation of automated processes for the initial ordering of case systems, the reordering of injury modules, and the opening of support cases
Implementation of the central business logic as an individual application in the Google Cloud
Evaluation and integration of a cloud ERP system for automated order creation, billing and master data maintenance
Expansion of the customer portal to include self-service functions (delivery cycles, delivery and billing addresses, responsible persons, etc.)
Automated creation and tracking of support cases via integrated workflows

Why diselva?

diselva develops digital solutions with concrete business benefits

Our approach is to seamlessly combine process understanding and technical implementation

Alignment of business needs and technical requirements

We are able to combine custom development based on innovative technologies with established standard software

From the very beginning, the diselva experts have seen themselves as an extension of the flawa iQ team

Key Takeaways

Automation relieves skilled workers – especially for repetitive tasks – and enables scaling in sales

Self-service portals increase customer satisfaction and reduce internal expenses

Cloud-based architectures enable scalability and future-proofing

The key to success lies not only in technology, but in a deep understanding of real business processes

«From the very beginning, our collaboration was based on partnership and mutual respect. The diselva team carefully assessed and understood our needs and translated them into technical terms. We are convinced that together we have taken our “iQ solution” to the next level and will have enthusiastic customers.»