Uze AG

Real Estate for Generations – Powered by Digital Processes in the Background

Uze AG provides services across the entire lifecycle of a property. Its portfolio is broad and diverse – in addition to classic residential and workplace projects, Uze AG also successfully operates three hotels and two restaurants.

For the review of the technological aspects of Uze AG’s digital transformation, diselva was brought in – with specific focus areas ranging from process automation to the evaluation of a new Hotel PMS / ERP system.

Impact

Efficiency gains in core business processes – enabled by the evaluation of a modern Hotel PMS

Error reduction and increased efficiency through automation in key areas such as Finance

Empowerment of supporting functions such as Marketing with regard to customer centricity and data-driven operations

What did we do?

Architecture Review

General review of the current software landscape, assessment of the software in use regarding future viability and shortcomings
Design of a target solution architecture including gap analysis and a derived transformation roadmap
Identification of technology focus areas, e.g. validation of the implemented DMS solution as a foundation for further rollout, including quick-win recommendations to resolve current issues
Identification of integration and automation potential
Resolution of infrastructure-related questions between Uze AG and its sister company Bühler AG, which provides full-service support for certain areas

Hotel Property Management System (PMS) Evaluation

A streamlined evaluation was carried out – with strong vendor involvement – for a new Hotel PMS (ERP) to support the operations of the three hotels, partly including integrated restaurants.

Note: The urgency of replacing the existing software was given, as it had definitively reached end-of-life.

Collection of requirements through interviews with stakeholders from hospitality & gastronomy, finance, marketing, and IT
Joint creation of a vendor longlist of 32 systems, followed by definition of a balanced shortlist of 4 systems across different PMS categories
Execution of a pragmatic tender process including vendor presentations with focus on 11 demo use cases targeting key requirements such as multi-property management
Evaluation together with Uze AG stakeholders, consolidation into a comparison and recommendation of a Hotel PMS for the next steps

Hotel PMS Onboarding Phase

Deep dive with the preferred Hotel PMS provider across several aspects – from integrations with gastronomy software (with reference customers) and finance systems to major clarifications with significant licensing implications
Iterative refinement leading to the provider’s final offer, including support all the way to contract signature
Support in the selection of the implementation partner
Handovers and kickoff preparation for the system introduction

Why diselva?

Proven evaluation methodology – designed to involve stakeholders at every level

Independent expertise – no partnerships, kickbacks, or vested interest in implementation projects

Broad and deep understanding of architecture landscapes and integrations

Key Takeaways

An independent view of the entire technology landscape – even if only to validate the path already taken – provides strong assurance for the step-by-step digital transformation ahead.

A professional external evaluation of core software (such as the Hotel ERP in this case) also pays off financially: vendors perceive themselves in a stronger competitive situation, and their commitment during the evaluation is demonstrably higher.

«Getting the right perspective on important company decisions is something I truly appreciate. Especially when it comes to technology, an external perspective is very useful – and diselva delivered expertly, with a touch of engaging presentation as well!»