St. Gallen / Schwägalp – Diselva AG is taking on the role of strategic transformation partner for Säntis-Schwebebahn AG (SSB AG). The goal of the collaboration is to build a modern digital foundation for the entire “Säntis – der Berg” destination, shaping the guest experience across all areas — from the cable car to the hotel — in a forward-looking way.
Säntis-Schwebebahn AG, with its hotel, several restaurant operations, shops, and mountain railway, is one of the most attractive and versatile tourism companies in eastern Switzerland. To increase efficiency and modernize the customer experience, Diselva is now supporting the restructuring of previously siloed data within the historically grown IT infrastructure.
A Central Ecosystem for the Guest
As transformation partner, Diselva acts not merely as an IT service provider, but as the architect of a holistic digital strategy. At the core is the development of a scalable IT architecture and an orchestration layer that will seamlessly connect the various core systems — including ERP, CRM, hotel PMS, restaurant solution, POS, ticketing, access control, finance, and HR.
The aim is to create a seamless digital journey for guests with no gaps: simplified access will enable smooth use of all services — from table reservations and ticket purchases through to hotel check-in. At the same time, a modern, interconnected IT infrastructure will ensure that data and processes flow in the background to accompany guests personally across all touchpoints. A key factor for success is actively involving the SSB organization — and especially its employees — in this process of change and development.
Strategy Meets Implementation Expertise
Jakob Gülünay, CEO of Säntis-Schwebebahn AG, on the choice of partner:
«For this ambitious undertaking, Säntis-Schwebebahn was not looking for a conventional implementation provider, but for a partner that combines strategic vision at C-level directly with technological implementation expertise. We chose Diselva to realize our goal of a seamless digital journey for our guests — and Diselva brings exactly that combination to the table.»
Jakob Gülünay
CEO of Säntis-Schwebebahn AG
Expertise in Mobility, Tourism, and Infrastructure
Diselva AG brings extensive experience from complex projects — including LAAX, Swiss-Ski, and SOB — to the partnership. As a vendor-independent consultancy, the team focuses on designing the best solutions for SSB AG, evaluating the right software and service providers, and steering implementation projects.
Michael Pertek, CEO & Partner at Diselva AG, expressed particular enthusiasm for the collaboration:
«It is a great pleasure and honor for us to play a significant role in shaping the digital foundation for the renowned Säntis destination. We are creating the technological basis for data-driven decisions and a consistent focus on the guest experience — one that fully meets the high standards of the Säntis brand.»